Heat Pump Services
A heat pump gives you both heating and cooling in one efficient system, adapting to your comfort needs all year long. Viking Heating and Air offers full heat pump installation, repair, and maintenance across Utah, ensuring you get dependable performance and savings.
Comprehensive Heat Pump Solutions for Every Home
Heat pumps are a smart choice for homes that want efficient heating and cooling in one system. At Viking Heating and Air, we handle every aspect, from sizing and installing high-efficiency heat pump systems to diagnosing and repairing faults and providing regular tune-ups. Many homeowners struggle with inconsistent heating, high electric bills, or a system that won't switch modes properly. Our team addresses those challenges with tailored solutions: we select the right model, install precisely, and maintain it so it runs reliably for years. Whether you need a new system or service on your existing one, we deliver expert care in Utah, Salt Lake, Davis, and Weber counties.
Reasons to Switch to a Heat Pump
Why homeowners are moving to heat pumps. A heat pump doesn't burn anything to make heat. It moves heat instead, pulling warmth from outside air into your home in winter and pushing it back outside in summer. That single piece of engineering is why heat pumps use a fraction of the energy that a furnace or baseboard heat needs to do the same job.
What that actually means for you. Lower electric bills, lower gas bills when it's paired with a furnace, one system that handles both heating and cooling instead of two separate ones, and in most cases quieter, longer-lasting equipment than what you're replacing. It costs more to install than a straight AC and furnace swap, but for a lot of Utah homeowners the math works out in their favor within a handful of years, especially once rebates are factored in.
How Does a Heat Pump Work?
The short version. A heat pump moves heat rather than generating it. In cooling mode it works exactly like a normal air conditioner, pulling heat out of your house and pushing it outside. In heating mode it runs the same cycle in reverse, pulling heat out of the outside air, even cold air, and moving it inside.
Why that's more efficient. Moving existing heat takes far less energy than creating new heat from electric resistance or combustion. That's the entire reason a heat pump can produce more heating or cooling energy than the electrical energy it consumes, something a standard furnace or electric heater can never do.
How a Heat Pump Handles Utah Winters
The honest answer. A heat pump keeps working as the temperature drops, but its heating capacity and efficiency both fall off the colder it gets outside. On Utah's coldest nights, most heat pumps need help.
Why we recommend dual-fuel. That's why the setup we sell most in Utah pairs a heat pump with a high-efficiency gas furnace. The heat pump handles heating on the mild-to-cold days, which is most of the season, and the furnace automatically takes over once temperatures drop low enough that gas becomes the more efficient option. You get the heat pump's efficiency most of the year and the furnace's raw heating power on the days you actually need it.
What "emergency heat" means. Some thermostats have an emergency heat setting that forces the backup heat source to run instead of the heat pump, usually reserved for when the heat pump itself has a problem, not normal cold-weather operation. In a properly set up dual-fuel system, the switchover between heat pump and furnace happens automatically without you needing to touch anything.
Can You Install a Heat Pump with an Older or Different-Brand Furnace?
The technical answer. Yes, in most cases you can pair a new heat pump with an older furnace or one from a different manufacturer, and it will run.
Why we don't recommend it. The whole point of a heat pump is saving energy and lowering your utility bills, and modern heat pumps rely heavily on communicating directly with matched controls to hit those efficiency numbers. Mix brands, or pair one with an older, non-communicating furnace, and you'll often need to upgrade the thermostat just to get the system to function, and you still won't see the full savings you'd get from a complete, fully communicating system built to work together from the start.
Our recommendation. If you're investing in a heat pump specifically for the efficiency and savings, pairing it with a matched, communicating furnace and thermostat is what actually delivers on that investment. We'll walk you through what that looks like for your specific home.
What a Heat Pump System Actually Costs
The real range. A full heat pump system from Viking Heating and Air, paired with a high-efficiency furnace and a matching evaporator coil, typically runs $15,000 to $25,000 installed. That price includes the manufacturer-recommended thermostat, labor, refrigerant, and all parts and materials, not just the equipment sitting outside your home.
Why the range is so wide. Tonnage and furnace efficiency rating are the two biggest factors. A smaller home paired with a mid-efficiency furnace lands toward the bottom of that range, while a larger home or a system built around the highest-efficiency furnace on the market pushes toward the top.
How we compare. Here's how our pricing typically stacks up against larger companies for the same scope of work.
Rebates: Rocky Mountain Power & Enbridge Gas
The state program is gone. Utah no longer offers a state-level rebate for heat pumps. The rebates that still exist come from the utility companies themselves.
What's currently available. Rocky Mountain Power offers a dual-fuel heat pump rebate, and Enbridge Gas offers a separate rebate for the high-efficiency furnace paired with it. Combined, a qualifying system can bring back somewhere in the neighborhood of $2,400, though the exact number depends on the specific tier and efficiency rating of the equipment installed.
What it takes to qualify for the top tier. Generally you're looking at a heat pump around 15 SEER2 or higher paired with a furnace rated 95% AFUE or better to hit the maximum available rebate. Utility rebate programs change from year to year and sometimes let you mix and match qualifying equipment in ways that aren't obvious upfront, so we always double-check the current Rocky Mountain Power and Enbridge program details before finalizing your system, rather than assuming last year's rules still apply.
Efficiency Ratings Explained: SEER2 and HSPF2
SEER2 covers cooling. SEER2 measures how efficiently a system cools your home over a full season. Higher numbers mean more cooling output per unit of electricity used, the same rating system used on standard air conditioners.
HSPF2 covers heating, and it's the one that matters most for a heat pump. HSPF2 measures heating efficiency the same way SEER2 measures cooling. For a heat pump that actually performs well in Utah winters, look for an HSPF2 rating of 9.0 or higher, and check for an ENERGY STAR Cold Climate certification specifically, which requires the unit to still deliver strong heating capacity even at 5°F outside.
Noise Levels
What to actually expect. Most residential heat pumps run somewhere between 35 and 55 decibels at normal operating conditions, roughly the volume of a quiet conversation or a running refrigerator. That's quieter than most people expect from outdoor HVAC equipment.
Why some units are quieter than others. Inverter-driven compressors, the same technology that helps a heat pump perform in cold weather, also let it ramp up and down gradually instead of slamming on and off at full power, which cuts down on noise significantly compared to older single-stage equipment. It's one more reason manufacturer and model choice matters, not just the SEER or HSPF number.
Warranties by Brand
Why this is worth comparing. Most people assume all HVAC warranties are basically the same until something actually breaks and they find out otherwise. Parts coverage and labor coverage are usually two separate things, and not every manufacturer includes both.
How the major brands stack up. Lennox's top tier offers up to 12 years of parts coverage, with labor coverage available if you register. Daikin offers a comparable 12-year limited warranty. Goodman and Amana back their systems with 10-year parts coverage and limited lifetime coverage on the compressor and heat exchanger specifically. Trane and American Standard offer 10 years on parts with registration, but typically don't include labor.
What we recommend checking. Always ask specifically whether labor is included and for how long, since that's usually the more expensive half of any repair and the part people get caught off guard by.
Heat Pump Pros and Cons
Pros. Lower combined electric and gas bills in a dual-fuel setup, one system doing the job of two, generally quieter operation than older equipment, and strong efficiency across most of the heating season, not just in summer.
Cons. Higher upfront cost than a standard AC and furnace replacement, reduced heating capacity on the very coldest days without a backup furnace, and full efficiency depends on installing matched, communicating equipment rather than mixing brands or keeping an older furnace in place.
Our honest take. For most Utah homes already planning to replace both a furnace and an AC, a dual-fuel heat pump system is worth serious consideration. For a home with a newer furnace that isn't due for replacement, the math is less clear-cut, and we'll tell you that directly during a quote rather than push a sale that doesn't make sense for your situation.
Our Heating & Cooling Services
Furnace Repairs
When your furnace stops working, you need fast, reliable solutions. Viking Heating and Air specializes in diagnosing and fixing common furnace issues like weak airflow, ignition failures, and noisy operation. Many homeowners struggle with sudden breakdowns that leave their homes cold and unsafe. Our expert technicians provide quick, lasting repairs to restore comfort and efficiency, ensuring your furnace works when you need it most.
Explore →Furnace Replacement
Replacing an old furnace can drastically improve comfort and reduce energy costs. Our team helps homeowners choose the right high-efficiency furnace and installs it with precision. A common challenge is dealing with outdated systems that require frequent repairs and drive up utility bills. Viking Heating and Air provides tailored furnace replacements that deliver consistent heating, lower energy use, and peace of mind all winter long.
Explore →Furnace Maintenance
Routine maintenance is the key to preventing unexpected breakdowns and keeping your furnace efficient. Our technicians perform seasonal tune-ups that include inspections, cleanings, and adjustments. Many breakdowns happen because small issues are overlooked until they become costly. With our proactive maintenance, we catch problems early, extend the life of your furnace, and help you save on monthly energy bills.
Explore →Heat Pump Services
Heat pumps offer year-round comfort, providing both heating and cooling in one system. At Viking Heating and Air, we install, repair, and maintain heat pumps to keep them running efficiently. Homeowners often face challenges like uneven heating or higher utility bills when heat pumps aren’t serviced properly. Our technicians deliver expert care that ensures reliable performance, energy savings, and comfort in every season.
Explore →Ductless Systems
Ductless mini-splits are a flexible way to add heating and cooling without extensive ductwork. We design and install ductless systems that bring targeted comfort to specific rooms or additions. Many families deal with hot and cold spots that central HVAC systems can’t fix. Our ductless solutions provide efficient, quiet, and customizable comfort while lowering energy costs and improving indoor comfort.
Explore →Thermostats
A thermostat is the control center of your home’s HVAC system, and accuracy makes all the difference. We install and service both smart and traditional thermostats for improved comfort management. Homeowners often struggle with temperature swings or unresponsive controls that waste energy. Our team upgrades your thermostat to a reliable, easy-to-use system that keeps your home comfortable and efficient year-round.
Explore →What Our Customers Say About Viking Heating and Air
Real feedback from Utah homeowners and businesses who trust us to keep them comfortable.
"These guys are awesome!! We came home and had no AC in our upstairs. Our home is 25 years old and I was fearing the worst. Instead, they said they could repair it simply by replacing the control board...the same day!!! Highly recommend them for any HVAC needs, they have my business for life!!!"
"I have nothing but praise for Ezekiel. He provided exceptional service and went above and beyond to ensure everything was taken care of. It's refreshing to encounter someone so professional, knowledgeable, and genuinely caring."
"David, the technician from Viking, came out for a spring tune up of the a/c unit. He arrived on time and performed a thorough diagnostic. His suggestions were honest and he didn't try to sell me on any unnecessary services. I'd highly recommend Viking Heating and Air."
"Dave spent quite a few hours researching the issues with my AC unit. I am quite impressed with the thoroughness and time he took to make sure the job was done right."
Why Trust Viking Heating and Air for Your Heat Pump Needs
Your comfort depends on having the right system and service behind it.
Experienced Heat Pump Specialists
We deeply understand heat pump behavior in Utah's climate.
Complete Service Offerings
Installation, repair, and maintenance all under one roof.
Performance-First Approach
We optimize for efficiency and durability on every job.
Upgrade Your Comfort. Call Viking Heating and Air for Heat Pump Service Today!
Our Heat Pump Process
Assessment & Design
We evaluate your home and recommend the ideal heat pump system.
Professional Installation or Repair
Our technicians install or repair with precise workmanship.
Testing & Optimization
We run diagnostics, adjust settings, and ensure smooth performance.
Heat Pump FAQ
What is a heat pump and how does it work?
A heat pump provides both heating and cooling by transferring heat in or out of your home, making it an efficient year-round solution.
Do heat pumps work well in Utah’s climate?
They do, especially paired with a high-efficiency furnace in a dual-fuel setup. The heat pump handles heating and cooling efficiently most of the year, and the furnace automatically takes over on the coldest days when a heat pump alone would struggle.
Can I install a heat pump with my existing furnace if it’s a different brand or older?
Technically yes, but we don't recommend it. Heat pumps rely on communicating with matched controls to hit their efficiency numbers, so mixing brands or keeping an older furnace often means upgrading the thermostat just to make it work, and you still won't get the full savings of a matched, fully communicating system.
How often should I schedule heat pump maintenance?
We recommend professional service at least once a year to keep your system efficient, prevent breakdowns, and extend its lifespan.
Can you repair my current heat pump or only install new ones?
Both. Our technicians are trained to troubleshoot, repair, and maintain existing systems, as well as install new high-efficiency models.
What are the benefits of replacing an older heat pump?
Newer heat pumps provide better energy efficiency, quieter operation, and more consistent heating and cooling compared to outdated systems.
How Regular Heat Pump Maintenance Saves Money
Scheduling regular maintenance for your heat pump may feel like an extra step, but it actually saves you money over time. A well-maintained system runs more efficiently, which lowers your monthly utility bills. Routine tune-ups also help catch small problems before they turn into costly repairs or breakdowns. By extending the lifespan of your heat pump and reducing energy waste, annual maintenance provides long-term savings while keeping your home comfortable year-round.
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We provide fast, reliable HVAC service throughout Salt Lake City, Salt Lake County, and surrounding Utah communities.
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